WorldHost™ in Wales

To help businesses gain a competitive edge, People 1st has acquired the exclusive rights to deliver WorldHost™ – a world-class training programme endorsed by VisitWales.

At the heart of the WorldHost™ training is the Principles of Customer Service Programme. This one day programme provides a full foundation in the key elements of customer service. Other modules in the WorldHost™ family are: Customers with Disabilities, Service Across Cultures and the Ambassador Workshop, particularly designed for volunteers.

Here in Wales, we have adapted WorldHost™ to include a strong 'Sense of Place' and the unique ‘Warm Welsh Welcome’. WorldHost™ is delivered across Wales in both Welsh and English by a network of approved trainers, many of whom have direct hospitality and tourism experience.

Nearly one million people worldwide have been trained using WorldHost™. Clients across Wales include:

• Wales Millennium Centre
• Greenwood Forest Park
• Royal Hotel Cardiff
• Llancaiach Fawr Manor
• SA Brain
• The Parc Thistle Hotel
• The Quay Hotel and Spa
• Arriva Buses
• Gliffaes Manor Hotel
• Jones Login Coaches
• Carmarthenshire County Council
• Premier Cars, Cardiff
• The Old Rectory, Tal y Llyn (the first WorldHost™ 'Recognised for Excellence' business)

How to find a course or trainer near you

You can find a trainer near you by visiting our on-line directory of approved trainers or by contacting us. Some trainers run ‘open courses’ from time to time that any delegates can join. If any current courses are running specifically in Wales they will be listed below. For open courses across the UK please visit WorldHost™ UK.

Open courses in Wales

Currently there are no courses listed. For open courses across the UK please visit WorldHost™ UK.